Customer Experience & Support Officer

Your new company
Join a well-established organisation dedicated to delivering high-quality services to the community. This is an excellent opportunity to join a collaborative and customer-focused team where you'll play a key role in supporting day-to-day operations and ensuring exceptional service delivery.


Your new role
As a Customer Experience & Support Officer, you will provide both administration and customer support services within a busy department. Working closely with a range of internal stakeholders, you will manage enquiries, prepare correspondence, maintain records, and assist with operational activities to ensure efficient service delivery.

Key duties will include:

• Managing customer enquiries and requests through to resolution
• Providing high-level administrative support
• Maintaining accurate records and databases
• Preparing correspondence, reports, and documentation
• Liaising with internal and external stakeholders
• Supporting day-to-day operational activities and process improvements
  
  

What you'll need to succeed
To be successful in this role, you will possess:

• Previous administration experience
• Strong customer service and stakeholder management skills
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• Proficiency in Microsoft Office Suite
• A proactive and team-focused approach

What you'll get in return

• Competitive rate of $44.44 per hour + super
• Full-time hours, Monday to Friday (35 hours per week)
• Great work-life balance with no weekend work
• Diverse and engaging role with a mix of administration and customer service responsibilities
• Supportive and collaborative team environment
• Immediate start available
• Temporary contract through to October 2026

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.